Choose which version of CTI Toolbar you use to see what resources are available.
|CTI Desktop 3.x
This version works with Polycom phones (and Cisco phones on older CallManager systems) and shows up as a small, yellow phone icon in the notification area of your Windows Taskbar.
|CTI Toolbar 5.x
This version works with Cisco phones on newer Unified Communications Manager systems and shows up as a stand-alone toolbar on your Windows Desktop.