Call Intelligence Resources
Find the latest documentation for using and administering Call Intelligence. Launch now.
- Product Bulletin
- Version 8.0 Release Bulletin
- Version 7.15 Release Bulletin
- Version 7.13 Release Bulletin
- Report Usage Guide (English)
- Report Usage Guide (French)
- User Guide
- CI Basic Quick Reference Guide
- CI Basic Quick Reference Guide (French)
- Administering Ad Campaigns Guide
- Accessing CI from ADP Drive Quick Reference
- IPT Enterprise Administration Guide
- Configuring Lead Exports for CRM/CI
- Migrating Call Intelligence Settings for New CTC Clients
- Call Review Quick Reference
- Call Review Administration Quick Reference
Watch one of our e-Learning videos for using and administering Call Intelligence. Launch now.
- Managing Missed Calls
- Making the Most of Call Intelligence
- Are Your Missed Calls Being Returned?
- Setting Up Notifications
- Migrating Call Intelligence - Documenting Your Settings
- Migrating Call Intelligence - Rebuilding Your Settings
- Call Review – Improving Lead Capture for BDC Agents (Course Code: 4488)
- Communication Insights
Learn how to use Call Intelligence to understand how your dealership is using its Network Phone ASP/Enterprise system. This can help you identify opportunities to cut costs, maximize revenue-making opportunities, and help your dealership run more efficiently. Launch now.
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